In November 2010, Professor Malcolm Harrington published an Independent Review of the Work Capability Assessment. In his report he made a number of recommendations for improvements, some of which were aimed at the part of the process carried out by Atos Healthcare. We accepted and supported the recommendations and immediately put plans into place to implement them.
Ahead of Professor Harrington’s second report, due out this week, we thought it would be useful to summarise what has been achieved to date for each of the recommendations. Today we will cover the Customer Charter and Mental Function Champions. And tomorrow, we will cover the personalised summary statement and piloting audio recording.