The DWP do not use recordings of assessments as part of their decision making process. However, we know that a small number of customers feel reassured by having an audio copy of their assessment and we are very happy to accommodate this wherever possible.
How you can Use Your Recording
A recording is for your own personal use. Recordings aren’t routinely used by DWP during the decision-making process. Please consider that the recording can only show what was discussed during the assessment but doesn’t include the Health Care Professional’s own observations or the review of other evidence when justifying advice against each criterion.
Keeping Your Personal Data Safe
We take data security very seriously and we are committed to protecting the personal data of our customers and staff. If you request an audio recording, you will receive a copy to take away with you on the day. We will also retain a copy which will be stored securely for 14 months.
The recording also contains the personal data of the healthcare professional carrying out the assessment and we ask that you sign an agreement form to say you have understood your responsibilities with regard to data protection, as well as consenting to the way in which we will protect the recording data on your behalf.
How to Request a Recording
Please contact us on our central number 0800 2888 777 if you wish to request a recorded assessment. Your request will need to be processed by one of our local teams so the contact centre adviser will either put you in direct contact with them or they will take your details and we will call you back. We will then arrange an appointment for you with recording equipment available. If there are any issues with availability of equipment we will discuss them with you.
If the recording equipment is not available within approximately four weeks of you contacting us, we may need to ask you to attend an appointment without being able to meet your request – as the DWP have asked us not to delay claims for this reason beyond a reasonable point. In this case we would advise you and discuss possible alternatives.
Due to a lack of available equipment earlier this year, there are a small number of outstanding requests. We are actively working through these to accommodate as many as possible.
Restrictions on Recording
Audio recordings are provided for personal use. The DWP reserves the right to take appropriate action where the recording is used for unlawful purposes, for example, if it is altered and/or published for malicious reasons.
Recording of assessments – using personal equipment
The audio recording of work capability assessments