If you or someone you are caring for is or has recently been admitted to hospital while applying for Employment and Support Allowance (ESA), it is advisable that you inform the Atos Healthcare contact centre or, in some cases, the Department for Work and Pensions.
Please read on for guidance on what to do if you are admitted to hospital while applying for ESA, or have recently been discharged from hospital.
What to do if you are admitted to hospital while applying for Employment and Support Allowance:
If you or someone you are caring for is in or has recently been admitted into hospital while applying for ESA, please follow the guidance below to ensure that your case is handled correctly.
If you have been sent a questionnaire to fill in (the ESA50), but have not sent it back, then please inform the office in the Department for Work and Pensions that is dealing with your claim of your situation so that they can take appropriate action. Their contact information can be found on any letter they have sent you.
If you or the person you are caring for has sent the questionnaire in, please provide us with information on your hospital stay.
There are various different types of hospital stay and our staff are trained to manage cases in these eventualities according to their nature.
There is no obligation for carers to provide information, however it does help us to process the case in the most appropriate manner. It may be that we would seek extra information from a GP or similar medical representative to gain a better understanding of the circumstances and how it would be best for us to proceed.
Therefore, the following information is most useful if it is known:
• The name of the hospital, the ward and consultant
• The reason for admission and any expected treatment
• How long you expect to be in hospital
• The recuperation period advised by the hospital and any follow up treatment
What to do if you have recently been discharged from hospital:
If you or someone you care for has recently been discharged from hospital, the following information is of use to us to know:
• The reason for you being in hospital and what treatment you received
• How long you were in hospital
• Your advised recuperation period and any follow up treatment
Please contact our Contact Centre staff with the information that you have and they will advise you as to what to do next.
Our Contact Centre can be reached on 0800 2888 777. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturday.
If you have speech or hearing difficulties you can contact us using a textphone on 18001 0800 2888 777.
Please read our blog posts on the Work Capability Assessment in order to find out more about what to expect before, during and after your assessment and how we are working to improve Work Capability Assessments in line with the recommendations made by Professor Harrington.