Posts Tagged ‘Disability assessments’

Documents sent as part of the Work Capability Assessment Process – The Questionnaire pack

If you are going through the Work Capability Assessment (WCA) process there are various letters, forms and leaflets that you might receive, depending on how your case progresses through the process.  This series of blogs explains what these are, and why you would receive them.

The Questionnaire PackAtos-Healthcare-ESA50-front-page

The first things that most people will receive when the Department for Work and Pensions (DWP) start the WCA process is the questionnaire pack.  This is sent out when the DWP send a referral to Atos after you have made a new Employment and Support Allowance (ESA) claim, the DWP set claim review date is approaching, or if you are currently receiving Incapacity Benefit (IB) and are due to be reassessed for ESA.

Atos-Healthcare-posting-a-letter-into-post-boxThe pack will contain 3 things, the Limited capability for work questionnaire (the ESA50), a covering letter (also known as the ESA51) explaining what to do and when the questionnaire needs to be returned by and a prepaid envelope to return the questionnaire in.

You can find more information about completing the questionnaire here on our blog.  The DWP have also made a version available on their website that you can complete electronically and print off to send in if it is better for you.

The Reminder Letter

If after about 3 weeks you haven’t returned the questionnaire you will receive a letter (the ESA53) reminding you that you need to complete and return the questionnaire.  Don’t worry if you sent the questionnaire back in the previous 2 or 3 days, they will have just crossed in the post.

See also:

The importance of additional medical information to the WCA process

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Atos Healthcare: our role in Personal Independence Payment assessments

The Department for Work and Pensions (DWP) has announced that we’ve been selected as one of the regional partners to deliver assessments for those claiming the new Personal Independence Payment (PIP) benefit, which replaces Disability Living Allowance (DLA) in April 2013.  We are very aware that the changes to the welfare system are unsettling and, whilst there is little new information we can share at the moment, we do know people will have lots of questions about the PIP process and we hope to answer these questions as soon as we can.

What is PIP and what’s our role?

PIP is an in and out of work, non-means tested, tax-free payment for disabled people of working age (16 to 64 years old), designed to provide fairer financial support to help people live independent lives.  Entitlement to PIP isn’t based on a person’s disability, but the help they may need because of their condition or disability and the impact it has on their ability to live independently.  It means people’s needs will be better assessed, particularly those with disabilities that aren’t physical.  They can spend the money as they choose and their entitlement will be reassessed over time to reflect an individual’s changing needs.Atos Healthcare - our role in Personal Independence Payment assessments - DWP

We will be responsible for managing the face-to-face assessments for claimants in Scotland, North East and North West England and Southern England.  Having listened to feedback from disability rights groups and those who experience our services first hand, we’ve made it a priority to provide a localised approach.  Assessments will be undertaken by health professionals who are already known within their communities, with the aim of making the assessment process less daunting for those involved.

What’s next?

We’ll post more information about our role on the Atos Healthcare website in due course.  In the meantime, you can find out more about PIP, including what happens if you’re currently getting Disability Living Allowance, by visiting Directgov or the DWP website.

See also:

Atos Healthcare: requests engagement with disability rights groups on Personal Independence Payment (PIP)

Atos Healthcare: partnering with NHS Lanarkshire to deliver PIP assessments in Scotland

Personal Independence Payment: recent coverage

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Disability Assessments scheduling during London 2012 Olympics

Supporting Customers in London during the Olympics 2012

Atos Healthcare has been planning how we can best support people in London who need to travel to see us during the Olympic Games. When people are referred to us by the Department for Work and Pensions (DWP) for an assessment, it’s an important part of their benefit claim.  DWP only allow us to rearrange an assessment once and if a person doesn’t attend, they have to explain to DWP why they couldn’t attend. DWP then decides what happens to the claim.  We know that travel will be more difficult during the Olympics and so we’re putting actions in place to help make sure people can get to their appointments.Atos Healthcare - telephone-operators - woman rearranging appointments - supporting Customers in London during the Olympics 2012

Arranging disability assessments during the Olympics 2012

We have set up a dedicated Olympics Scheduling team whose job is to book appointments for people who live in areas that are affected by the Games.  Looking at the postcodes where we think people may have difficulty travelling, we have started to contact customers early and to try to set up an appointment before the Games start.  We have then identified where people live within a bus ride or walking distance to the assessment centres and we are offering those people appointments during the Games. We are contacting people to confirm arrangements directly with them which also gives them the opportunity to ask any questions.
Everyone scheduled an appointment at any of the eight London assessment centres during the Olympics or Paralympics is being sent a leaflet with their appointment letter. The leaflets give specific travel advice to help people reach the assessment centre and details of where they can obtain further information to help plan their journey.

Disability Assessments at HomeAtos Healthcare - Call centre - Disability Assessments scheduling during London 2012 Olympics

Some people are entitled to have their assessment at home rather than in a centre, and where they live in an area where we expect there to be significant travel difficulties, we have also taken action.  Again we are pulling forward as many appointments as possible to take place before the start of the Games and where this isn’t possible, we are postponing them until afterwards.  This will avoid anyone waiting long periods of time for a doctor who may be stuck in Olympic traffic, a situation which could be stressful to both parties.
Of course we also need to make sure our staff are able to get to work too.  Staff are already planning alternative routes and trying them out so we can plan our resourcing in advance.

 We’re committed to minimising any disruption to our customers and we hope our forward planning will help to ensure people aren’t delayed in having the assessments that are key to their DWP benefit claim.

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Atos Healthcare: Disability Assessments Staff Training

Atos Healthcare - Formal training process - Disability AssessmentsWe are often asked about the training that our doctors, nurses and physiotherapists receive in order to carry out disability assessments on behalf of the Department for Work and Pensions (DWP).  There are different stages of training and it’s not a single course, but is instead an on-going process that starts with new joiners and is continued throughout a person’s employment at Atos Healthcare.

Experience Required for Disability Assessments

All of our practitioners are fully trained in their own particular field before they are even considered for interview.  We ask for three years minimum post-registration experience and we vet applications to see if candidates have the right skills to carry out disability assessments as well as the required clinical experience.

Our healthcare professionals come from a range of backgrounds.  Some were GPs, many worked in hospitals, or community nursing or NHS direct or mental health.  All are qualified clinicians who have worked directly with patients in their previous jobs and are taking on a new role specialising in disability assessment.

Formal training process to carry out Disability Assessments

When new starters join our company to carry out ESA assessments, they have to complete a comprehensive training course.  For nurses and physiotherapists, initial training is around 20 days and for doctors it’s 8 days.  In 2011, the University of Derby carried out an independent evaluation of the nurse new entrant training academy against recognised academic levels and gave the course their formal accreditation.

Atos Healthcare - Businessman speaking on presentationFollowing the initial training course, all practitioners are closely audited and monitored through a practical evaluation stage.  Once they have successfully completed this stage, the initial stages of formal training end, but all recent joiners continue to be closely monitored.

Every year, Atos Healthcare agrees with DWP the topics for a programme of continuing medical education for all doctors, nurses and physiotherapists.    These additional training courses are obligatory and usually cover specific topics such as variability of certain conditions.

In addition, all healthcare professionals can access the advice of a mental function champion.  These specialist roles also provide targeted training or coaching to individuals or groups of practitioners on all aspects of mental, intellectual or cognitive impairment.

And finally, as well as formal training, all managers work closely with healthcare professionals in their teams and they can quickly identify and discuss an individual’s training needs where appropriate.

DWP training materials

We employ a dedicated training team who are responsible for agreeing all training requirements and approving course content with DWP.  The training material is owned by DWP, and delivered by experienced Atos Healthcare clinical trainers.  And of course the training material itself is updated whenever there are new developments in the criteria set by DWP.
So training is much more than a one-off exercise, we are continually updating our practitioners’ skills to reflect both their individual needs and the latest developments in disability assessments.

See also:

How the Atos Healthcare health care professional assesses capability

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Audio-recording of the WCA

Atos Healthcare are happy for Work Capability Assessments to be recorded where requested.

The Department for Work and Pensions specify the type of equipment that can be used and the number we purchase. Due to minimal take-up during the pilot, we only have a limited number of recording devices available. The Department have agreed to us ordering more to meet growing demand and we are awaiting these.

We will make every effort to accommodate requests for this service and hope that we will be able to meet demand. However, the DWP has asked us not to postpone an assessment indefinitely on the basis of audio recording.

We understand it is frustrating if you request a service that is not met. We apologise for this and are doing all we can to rectify this situation swiftly.

See also:

Recording of assessments – using personal equipment

How to request an audio recorded assessment

The Audio recording of Work Capability Assessments

 

 

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