We have made every effort to make our website accessible and easy to use for everyone, no matter what your choice of browser, and whether or not you have any disabilities.

We are constantly trying to improve the accessibility of all of our sites and to meet the W3C Web Content Accessibility Guidelines (WCAG 2.0) Priorities 1 and 2.

We offer these accessibility features on our site:

  • a visible skip to content link to help screen reader and keyboard users access content quickly at the top of every page

Our main aim is to create a website that is both accessible and useable for end users.

Key Action
S Skip navigation
1 Homepage
2 What’s new (News section)
3 Site map
5 Frequently asked questions (Claimants section)
7 Complaints procedure (contact us page)
8 Terms and conditions
9 Feedback form (contact us page)
0 Access key information (this page)

To find out what access key combinations you can use please visik Wikipedia’s Access Key page

Accessibility limitations

Some of the content and applications has been provided by third parties may not be fully accessible. These may include:

Websites are constantly evolving and whilst we make every effort to be accessible it is possible that we have missed something.

If you encounter any accessibility issues or you need alternative versions of our downloadable documents (such as plain text or Braille) please contact