Archive for June, 2015

Redesigning the Atos Healthcare PIP website

As you hopefully already know, we currently have a website ( that we use along with this blog and our YouTube channel. We use these to provide information to you about the assessment process part of Personal Independence Payment (PIP).

The website has been broadly the same since PIP started, which is over 2 years ago now. We have added in new information over this time, and updated anything that has changed, but we think it might be time for a bigger refresh.

How can you help?Website suggestions

We would like your help with this. Is there any information about the PIP assessment process that isn’t on the website now that you would like to be? Are there any features that you think the website should have?

Let us know through the comments box below or the website feedback mailbox.

What will happen next?

It might end up that we can’t implement everything that is asked for or give personal responses to each suggestion, but we will do another blog at a later date explaining what we have and haven’t done.

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Where might you have your PIP consultation?

Most people who claim Personal Independence Payment (PIP) need to have a face-to-face consultation as part of their assessment. Consultations can take place in lots of places around the country. Some of the places are dedicated centres for PIP Atos-Healthcare-PIP-website-locationsconsultations. Others are also used for other things as well, such as physiotherapy sessions. All of the centres that we use for PIP consultations are listed on our website. The list is split into regions to help you find ones near to where you live. We update the list as new centres open.

How is your consultation centre chosen?

If you need to have a face-to-face consultation we will send you an appointment letter. See our post ‘Will a face-to-face consultation always be required if I claim PIP’ for an explanation of when you would need to be seen. The appointment will be at one of the centres near to where you live. It won’t necessarily be the nearest centre. This is because there might not have been any appointments available there at the time the appointment was booked.

Can you change your PIP consultation appointment?

Yes, you can change your appointment. You can change it to another day or time. You can also change the centre that the appointment is at. You can only change your appointment once though. The appointment letter that you have been sent tells you how to contact us to change your appointment or ask any other questions that you might have.

Atos-Healthcare-PIP-consultation-centreWhat if you can’t get to any of the centres?

If you are unable to leave your house to get to a consultation centre because of your health condition or impairment we might be able to do the consultation in your home. See our post ‘When would you have a consultation at home for PIP’ for more information about having a consultation at home.

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