What to have with you for a PIP consultation?

One of the key things people want to know before their Personal Independence Payment (PIP) consultation is what they should have with them.

It is important that you can prove your identity when you attend a PIP consultation, the Department for Work and Pensions (DWP) will not allow us to proceed with the consultation if you are unable to prove your identity. It is also important that you can explain to the Health Professional how your condition or disability affects you in daily life.

Why you should bring your appointment letter?

The appointment letter gives you exact details of where to go for your consultation and the phone number of the customer service centre should you need to contact us.

What is suitable for Proof of Identity?

We are required by DWP to carry out a proof of identity check when you have a consultation. Suitable proof is two types of identification from the list below.

  • PassportAtos-Healthcare- proof-of-identity
  • UK driving license
  • UK travel pass with photograph
  • Birth certificate
  • Marriage certificate
  • Debit/credit card
  • Council tax demand
  • UK utility bill
  • Council/housing association rent or tenancy agreement document
  • Foreign national ID card
  • Evidence of entitlement to state or local authority benefit

In some circumstances we will be able to verify your identity without these documents but it is far easier and quicker if you bring the appropriate documents.

Bringing a Companion

You are encouraged to bring a companion or support worker who knows your situation well with you to your consultation. They can also participate in the consultation itself (if you like) and are frequently helpful in ensuring that the HP gets a full understanding of your situation.

Bringing Additional Supporting Materials

You may have already provided evidence that you had when you completed and returned the ‘How Your Disability Affects You’ form to DWP. The Health Professional will have access to this information at the time of your consultation.

However, you can bring new or additional information with you to the consultation. Of particular value will be:

  • Tablets and other current medication, such as inhalersAtos-Healthcare-hearing-aid
  • Any medical aids, such as walking aids, hearing aids, glasses and contact lenses
    which you would normally use or take with you if going out. You don’t need to bring any aids or adaptations you only use at home however, but the HP will want to talk about these during the assessment
  • Any extra medical information, such as test results, or letters which you have from GPs or specialists about your disability or condition, which you’ve not already provided as part of your claim. Anything you have already sent to DWP will be on the system and the HP will be able to see them

You can also see more information on the additional evidence blog

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