Most people who claim Personal Independence Payment will need to have a face to face consultation as part of the assessment process. A consultation may not be needed if enough supporting information is available for a report to be completed by a Heath Professional and sent to the Department for Work and Pensions (DWP).
For people who do need to be seen in person most consultations take place in one of the consultation centres around the country. However, if it is clear from the information that we have that travelling to a consultation centre would cause significant distress we will automatically arrange for the consultation to take place in the claimant’s home.
If someone is given an appointment in a consultation centre, but does not think that they would be able to attend due to their health problems, they may still contact us and request a home consultation. All claimants are treated as individuals and the offer of home consultations is done on a case by case basis.
How a home consultation decision is made
A consultation will take place at your home if you are unable to travel to a centre due to your illness or disability. This would apply if, for example, your GP needs to see you in your home rather than their surgery. It is worth saying though that even if you do travel to your GP surgery it does not mean you won’t be eligible for a home consultation.
Other reasons why you might have a home consultation
A small number of home consultations may take place for reasons other than your inability to travel. For example, this might be because you live in one of the small number of places where there isn’t a consultation centre within 90 minutes travel time by public transport. A list of all of our PIP consultation centres can be found on our website.