Most people making a claim for Personal Independence Payment (PIP) will be asked to attend a consultation either in a consultation centre or in the home.
The initial appointment letter will contain:
- The time, date and location of your consultation
- Maps and directions to the consultation centre
- An information leaflet that will answer some common questions about the consultation process
- The phone number of the Customer Services Centre should you need to change the appointment
If you are unable to attend on the date you are given
If you are unable to attend your appointment please let us know as soon as possible so that we can rearrange it to a suitably convenient date and time. You can rearrange your appointment by calling our Customer Service Centre; the telephone number is written on your appointment letter.
It is important that you try to attend your appointment. However, if you have to rearrange it we can usually offer you an alternative appointment on one occasion. If you do not attend your re-scheduled appointment, we may refer your claim back to the DWP.