Personal Independence Payment (PIP) is a new benefit designed to help towards some of the extra costs arising from living with a health condition or disability. Most people who make a claim for PIP will be required to attend a face to face consultation with a qualified Health Professional (HP). For the majority of people these will be conducted at one of our consultation centres. These centres are based in the local community, meet accessibility standards and have access to ground floor accommodation.
Nevertheless, we fully understand that for some people a visit to a consultation centre may be difficult. In recognition of this we follow a set of guidelines to cover the circumstances where a home consultation will be appropriate. These include where a person’s diagnosis suggests significant disability that may make travel very difficult or it is evident that the claimant is unable to travel due to their health condition or impairment.
The HP will consider the information available from your ‘How your disability affects you’ form, and other relevant information that you included with it, to see if a home consultation is appropriate. If it is, you will be advised of this and a suitable arrangement will be made to visit you. However, if you are invited to a consultation centre and you think that this will be too difficult for you, you should contact our Customer Service Centre. An HP will contact you to discuss your reasons for the request and tell you about the options available. Each request is considered on a case by case basis.