This post gives you information about how best to find your way to a Work Capability Assessment (WCA) assessment centre. Most of the people who get referred to us by the Department for Work and Pensions (DWP) for a WCA will have a face to face assessment in an assessment centre. If you do, you will receive a letter telling you when and where your appointment will be.
The WCA Appointment Letter
The letter you receive will have with it a page of directions covering various modes of transport, as well as a map of the area around the centre. In addition to this we have all of the sites listed on our website with similar travel information and an interactive map. You are able to change your appointment once, so if you think that you would have difficulties in attending the centre on your appointment letter, it may be possible to change to a centre that is easier for you to get to. You can do this by calling us on 0800 2888 777. Generally you will have been allocated to the centre that is nearest to your home address and within 90 minutes travel time by public transport.
The availability of things like parking are covered in the information on each site. It is worth checking to see if you need to phone ahead to access a disabled parking space, or if you need to change to a site that is more accessible for you. We are constantly working with the DWP to improve the sites that are available to us and welcome feedback you have on aspects of the site you visit. Detailed information on claiming expenses for your journey to the assessment centre can be found in our Frequently Asked Questions (FAQ) pages.