Atos Healthcare are happy for Work Capability Assessments to be recorded where requested.
The Department for Work and Pensions specify the type of equipment that can be used and the number we purchase. Due to minimal take-up during the pilot, we only have a limited number of recording devices available. The Department have agreed to us ordering more to meet growing demand and we are awaiting these.
We will make every effort to accommodate requests for this service and hope that we will be able to meet demand. However, the DWP has asked us not to postpone an assessment indefinitely on the basis of audio recording.
We understand it is frustrating if you request a service that is not met. We apologise for this and are doing all we can to rectify this situation swiftly.