Atos Healthcare PIP Frequently Asked Question suggestions

The Atos Healthcare website has all of the information you need about the Personal Independence Payment (PIP) assessment process. That is the part of PIP that we manage in most parts of the Britain. As well as describing the process step-by-step in writing, with video and images, we have a Frequently Asked Question (FAQ) section. This section lists questions that you might have, organised by the stage in the assessment process that you might have them. The four sections are

What are FAQs?

The idea behind FAQs is that the information is very specific to the question being asked. This means that it can be easier to read and understand than if the information is part of a wider explanation. The questions that we currently have listed are ones that we know people have about the assessment process.

Is there a question missing? Suggest we include it

If there is a question that you think should be in there, let us know in the comment section below or through the website feedback section of the website. We will then consider it when we next update the website. If it is a question that you need to know the answer to now you are best to contact the customer service team directly. You can find out how to do this in the ‘Contact us’ section of the website.

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DWP have set dates for the further extension of PIP reassessments

The Department for Work and Pensions (DWP) have recently announced a further extension of Personal Independence Payment (PIP) reassessments to several new postcode areas from the 25th May, 22nd June and 27th July 2015. The updated version of the map that they produce to illustrate the rollout is below.

Reassessment means that the following current DLA recipients will be invited to claim PIP

  • those with fixed period DLA awards ending ;
  • young people turning 16;
  • those where there is a report of a change in the DLA claimant’s health condition or disability; and
  • existing DLA claimants aged 16-64 who wish to make a PIP claim.

 

More information about the design of PIP can be found on the gov.uk website.  We have produced information about the assessment process for PIP.  You can find this information on this blog, as well as on the Atos Healthcare website.

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PIP reassessments extend to more postcodes

The Department for Work and Pensions (DWP) have recently announced a further rollout of Personal Independence Payment (PIP) reassessments to several new postcode areas from the 30th March 2015. They have produced the map below to show the new areas and the rollout so far.

Reassessment means that the following current Disability Living Allowance  (DLA) recipients will be invited to claim PIP:

  • those with fixed period DLA awards ending ;
  • young people turning 16;
  • those where there is a report of a change in the DLA claimant’s health condition or disability; and
  • existing DLA claimants aged 16-64 who wish to make a PIP claim.

 

More information about the design of PIP can be found on the gov.uk website.  We have produced information about the assessment process for PIP.  You can find this information on this blog, as well as on our website.

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Atos Healthcare video guide: What to have with you for a PIP consultation

We just want to highlight a video we have recently published on the Atos Healthcare YouTube channel. It describes the information and documents that you need to have if you are having a Personal Independence Payment (PIP) consultation as part of your PIP claim. You can also find this information in the pack you get with your appointment letter.

We have several other videos about the PIP assessment process on YouTube to support the information that you can find on our website.

 

If you have any questions about what you need to bring, you can also find out how you can contact us on our website.

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Can you have a companion with you for your PIP consultation?

Many of the people who claim Personal Independence Payment (PIP) will need to have a face-to-face consultation as part of the PIP assessment process. We just want to make sure that you know that you are welcome to have a companion with you during your consultation.Atos Healthcare PIP support

A companion can be anyone you choose: from a friend or family member to a support worker or carer. We know that having someone with you can help to make attending a consultation much less stressful. If your consultation is at one of our consultation centres a companion can also provide practical or emotional support while you are travelling and whilst waiting to go in.

Can the companion contribute during the consultation?

With your permission, your companion may be able to provide a valuable contribution to the discussion with the health professional (HP) in helping you to answer their questions. For example, if you have mental, cognitive impairment or learning difficulties a companion may be able to help you to give an accurate account of how your health condition or disability impacts on your daily life.

Atos Healthcare PIP CompanionThe HP will be keen to hear extra information from your companion but it is important to note that the consultation and discussion will always be focused towards you as it is essential that the HP’s advice is based on your circumstances.

Whether you choose to bring someone with you just for company, for practical support or to help you during the consultation please just let the HP know who they are and how you would like them to be involved.

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