Most people claiming Personal Independence Payment (PIP) will be asked to attend a consultation. Our aim is to make your experience with us as comfortable and stress-free as possible. To help you get an idea of what to expect, this video shows a simulation of a PIP consultation. Actors represent a health professional, by training a physiotherapist, and a man who suffers from joint problems and depression.
Other key facts about the PIP consultation:
- They will take place in a variety of community settings, such as local clinic. For some people, home consultations will be carried out instead.
- The health professional will have reviewed any supporting evidence you sent, including your ‘How your disability affects you’ form. You can also bring additional relevant evidence to your consultation.
- The consultation is not designed to make a diagnosis but as a conversation between you and the health professional to describe how your disability affects your ability to live independently
- You are encouraged to bring a companion into the consultation with you if you like.
For more information about the PIP consultation process, see also: Will a face-to-face consultation always be required if I claim PIP?
Additional evidence for Personal Independence Payment
Where will your Personal Independence Payment consultation take place?
And other videos on our YouTube channel
We know that some people who have a Work Capability Assessment (WCA) have specific requirements, either at the face to face assessment if one is required, or beforehand in relation to how we communicate with them. Examples of requirements are things like needing a sign language interpreter or a health professional of the same gender.
If you need correspondence from us to be sent to you in a different format, such as large print, this can be done. If the DWP are already aware that you need this they will inform us when they make a referral to us so that it is in place from the start of the WCA process.
If you have any of these special requirements that you want to discuss with us please contact the Atos Healthcare Customer Service Centre on 0800 2888 777. It is open 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays.
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Taking special requirements into account for the WCA
There has been an announcement today regarding Atos Healthcare’s contract to undertake Work Capability Assessments (WCA) on behalf of the Department for Work and Pensions.
We have seen that this has caused some confusion for Employment and Support Allowance (ESA) claimants, especially those who currently have appointments to attend a face to face assessment. To clarify, we are continuing to complete WCA for anyone already referred to us by the Department for Work and Pensions and those referred going forwards. If you have been asked to attend an assessment please do attend as planned.
The WCA process that you will go through has not been changed.
The announcement only relates to WCA and does not affect the contract that we have for Personal Independence Payment (PIP) assessments.
If you are going through the Work Capability Assessment (WCA) process, either for the first time or if you have gone through it before, there is a large amount of information on our website, blog and YouTube channel. You can find information that can help to explain the assessment process to you, or answer any specific questions that you might have.
On our website we have split the information into sections depending on whether it relates to the early parts of the assessment process, the face to face assessment or what happens after the assessment. There is also a frequently asked question (FAQ) section organised in the same categories. You can also find the information that you get with your appointment letter to help you get to the assessment centre, if you are asked to attend one.
We use our blog and YouTube channel to cover particular topics in more detail, or in a different way or format. We are always adding new information. We also use our blog to highlight changes to the process that you might need to be aware of.
If there is anything about the WCA process that we haven’t covered, or if you have a query about your own assessment or referral to us by the Department for Work and Pensions (DWP), there is information on our website about how to contact us. If you have questions about any other elements of the ESA claim process the DWP can help. Their contact details will be on any letters you have received from them.
If you have questions about your claim for Personal Independence Payment (PIP), this short video is designed to direct you to the people who can best provide an answer.
This is a guide to the questions you can direct to Atos Healthcare, which does PIP assessments in some parts of the country, and the Department for Work and Pensions (DWP), which is responsible for the benefit, and completes the other parts of the process.
In general, the Atos Healthcare Customer Service Centre can help you with queries relating to your PIP consultation, while the DWP can provide information about how to lodge your initial claim and their decision on eligibility.
If you want to read more about the PIP assessment process see our PIP FAQ pages or the PIP section of our blog for more information.